I am a student in Savannah College of Art and Design and I have the
I make the purchase couple months ago but i didn't successfully redeem it somehow and I just left it that way.
Now I need to use creative cloud on my computer, however, the redeem code I have doesn't work at all.
I logged in my account and I found theres no device activated.
I downloaded creative cloud and the apps inside it and they all became 30 days trial.
I have no idea whats going on. I emailed you guys once earilier today. I did exactly you guys told me to do, logging out then restart pc.
The problem hasn't changed.
I think I need to active my device-pc at first but I don't know how. I have used my account ([email removed-kglad) to download software and they are all trail version, meawhile there is no device on my activated devices.
Please help me out.
Thx so much.
[image with account info removed-kglad]