Site cannot be accessed or deleted

[ianbuck]

Along with my Muse subscription I get five slots for active websites with business catalyst, one of the slots is occupied by a site I deleted over a year ago and now there does not seem to be any way to free this slot up.

[FriscoTX]

I think you are right - delete it and you lose it if I understand the rules.  But you can rename the site, rename the system URL, and replace all the content for a different site -- it will just have old statistics.

[ianbuck]

I cannot access it at all, when I try from the admin panel it just tells me it cannot be accessed. I don't want the site, I just want to be able to re-use the slot.

[FriscoTX · Accepted solution]

I am assuming you have a partner portal -- access it from there, using the system domain if the old expired domain is still attached.

If not, you might need to talk to Adobe.

[ianbuck]

I guess I have to call them as they do not respond to chat or email.