Please private message me the email address you have given while purchasing , i will check it from my end and let you know .
Also let me know did you purchase the product directly from adobe or from a retailer?
Thanks for your reply. My given email address is firstname.lastname@example.org.
I have installed my windows 7 agian so I need to install Adobe Acrobet reader which I bought around 4 months ago. I openned" my acount" find the "download". But there was always error during downloading. Finally after many time trying that it came notification as below.
If you have any questions, please contact Digital River Customer Service at CustomerServices@digitalriver.com.
Please let me know how to install Adobe again.
Look foward to your reply and thanks for your help.
Hi carolynz59731166 ,
Would like to inform you that Adobe Acrobat Reader is a free version and you don't have to pay for it .
Acrobat Reader can be downloaded and installed from Adobe's website for free.
Please check and let us know for which product did you pay ?
Also if its Acrobat Reader you want to install you can run this cleaner tool on your system : Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs.
Restart the system and install Acrobat Reader from this link : Adobe - Adobe Acrobat Reader DC Distribution
Let us know if this helps .