10 Replies Latest reply on Apr 5, 2016 5:30 PM by scotto71341886

    camera raw 9.5 not installed after upgrading to Lightroom CC 2015.5

    scotto71341886 Level 1

      The new Adobe Camera Raw 9.5 interface will not come up in my Lr CC 2015.5 with the Camera Raw 9.5 showing on the "About" screen.  I've called support and they asked me to install ACR 9.4.  I did and the ACR interface still did not come up.  Then they asked me to delete and re-install Lightroom.  I did that too.  The new ACR interface still does not come up.  I have tried this with both dng and Sony arw photos.  Sony arw files are on the ACR compatibility list, so that is not the problem.

       

      Can anyone offer any suggestions on how to fix this problem?