The picture downloaded in the format .ai and not a .jpeg so I can not use it. How can I download a .jpeg?
I do have a license for this picture though!
Looks like you have licensed a .Ai file instead of .jpeg. Always make sure to check the file format before licensing it.
As of now, you can open .ai file with Adobe Illustrator(Trial should also work) and then export it as jpeg.
Or you can let me know the file number and I can email you the jpeg.
I have sent you the jpeg file.
Let me know in case of any issues.