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Recently installed Adobe Acrobat Pro DC for a client and they are reporting that it is unable to print. Restarting the computer will allow them to print for a time but then it will stop printing again. Found that ending the splwow64.exe process and closing all Adobe Pro windows then opening PDFs will have the same result as restarting. User is on Windows 7 Pro x64. User is able to print from other programs while unable to print from Acrobat Pro. Any ideas on a permanent solution?
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Any ideas or suggestions would be welcome. If I posted on the wrong board then knowing the correct board to post to would also be useful.
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Please try the following steps and let us know if this works .
When that is done you need to open Command Prompt (CMD) as an Administrator
Regards
Sarojini
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I followed the instructions provided and at first the splwow64.exe wasn't even running. Tried opening Acrobat again and it still didn't run. Found splwow64.exe and ran it and then was able to print. Since problem was not constant I will monitor the issue and update you with further results.
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Got word from the user that it is doing it again.
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Hello Jason,
Sorry for the inconvenience.
This issue has been reported and is currently under investigation.
Regards,
Tariq Dar.
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We are also experiencing the same issue. 3 users running Adobe Acrobat Standard DC version 2015.006.30172 on Windows 7 Professional 64bit. I have uninstalled and re-installed the application as well as ran a repair from within the application Help menu. Other users are on older versions of Adobe Acrobat Standard and Pro and are not experiencing this issue. Users on Adobe Acrobat Reader DC are not experiencing this issue. Issue is especially evident when user edits a PDF then tries to print. If user opens PDF and prints without making any changes it will print successfully. If user modifies the PDF then tries to print nothing happens after clicking print on Print dialog box. Please let me know if gaining remote access to one of the affected systems will help as I can arrange for remote access.
Thanks,
Raul Martinez
Network Engineer III
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Has there been a resolution for this adobe printing issue?