5 Replies Latest reply on Apr 6, 2016 11:02 AM by m_vargas

    Old AFP versions

    davids65959127

      Is it normal that I have old versions of Adobe Flash Player that won't go away?

       

      I have versions 15 and 18 still on my Add-on/Plug-in list even though it's updated to version 21. The older ones are set to "Never Activate" but I wonder why they don't go away, even when I uninstall/reinstall the Flash Player?

       

      Thanks for any response!

        • 1. Re: Old AFP versions
          m_vargas Adobe Employee

          Hi,

           

          Flash Player uninstalls previous versions at install time.  However, depending on the OS and browser, if Flash Player is in use, files for the previous version will remain, orphaned.  Usually the orphaned files are removed when the system is rebooted.

           

          • What is the operating system, including version?
          • What is the browser, including version?
          • Please post screenshots (see The specified item was not found.) of the following:
            • Plug-ins list showing previous versions
            • directory view of C:\Windows\System32\Madromed\Flash
            • if this is a 64-bit OS, a directory view of C:\Windows\SysWOW64\Macromed\Flash

           

          Thank you.

           

          --

          Maria

          • 2. Re: Old AFP versions
            davids65959127 Level 1

            Windows 10, Firefox 45.0.1.  Unable to find snipping tool.  But 15.0 and 18.0 remain above 21.0 in my Add-on list after I uninstalled and reinstalled the AFP.  Maybe I'll just try that again.Thanks.David

             

                  From: m_vargas <forums_noreply@adobe.com>

            To: David Seager <davidrseager@yahoo.com>

            Sent: Wednesday, April 6, 2016 12:36 PM

            Subject:  Old AFP versions

                

             

             

            Old AFP versions

            created by m_vargas in Installing Flash Player - View the full discussionHi, Flash Player uninstalls previous versions at install time.  However, depending on the OS and browser, if Flash Player is in use, files for the previous version will remain, orphaned.  Usually the orphaned files are removed when the system is rebooted.   

               - What is the operating system, including version?

               - What is the browser, including version?

               - Please post screenshots (see How to post a screenshot in the forum) of the following:     

                  - Plug-ins list showing previous versions

                  - directory view of C:\Windows\System32\Madromed\Flash

                  - if this is a 64-bit OS, a directory view of C:\Windows\SysWOW64\Macromed\Flash

             

             Thank you. --Maria If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8661458#8661458 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8661458#8661458 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Installing Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

             

            • 3. Re: Old AFP versions
              m_vargas Adobe Employee

              Please try a clean install:

              1. Download the current uninstaller
              2. Download the current installer - Launch Firefox and navigate to http://get.adobe.com/flashplayer
              3. Close all browser windows, and any other application that may use Flash Player (e.g. instant messaging clients, etc) and run the uninstaller
              4. Restart Windows.
              5. Launch Windows Explorer and navigate to C:\Windows\system32\Macromed\Flash
                • If there are files that have 'Plugin' in the file name delete them - do NOT delete any other files in this directory
              6. If this is a 64-bit OS, navigate to C:\Windows\SysWOW64\Macromed\Flash
                • If there are files that have 'Plugin' in the file name delete them - do NOT delete any other files in this directory
              7. Launch Firefox, navigate to about:addons > Plugins
              8. What versions of Flash Player, if any are listed?
              9. If Flash Player is not listed, install Flash Player downloaded in step 2
              • 4. Re: Old AFP versions
                davids65959127 Level 1

                M. Vargas: After two tries w. the below recipe I finally only see version 21.0.  On the first try one older version was uninstalled and the other (15.0) remained.  Second time did it, though.  Thanks very much for your knowledge and your patience!-David

                 

                      From: m_vargas <forums_noreply@adobe.com>

                To: David Seager <davidrseager@yahoo.com>

                Sent: Wednesday, April 6, 2016 1:13 PM

                Subject:  Old AFP versions

                    

                 

                 

                Old AFP versions

                created by m_vargas in Installing Flash Player - View the full discussionPlease try a clean install:  

                   - Download the current uninstaller     

                      - Uninstaller for Windows

                 

                   - Download the current installer - Launch Firefox and navigate to http://get.adobe.com/flashplayer

                   - Close all browser windows, and any other application that may use Flash Player (e.g. instant messaging clients, etc) and run the uninstaller

                   - Restart Windows.

                   - Launch Windows Explorer and navigate to C:\Windows\system32\Macromed\Flash     

                      - If there are files that have 'Plugin' in the file name delete them - do NOT delete any other files in this directory

                 

                   - If this is a 64-bit OS, navigate to C:\Windows\SysWOW64\Macromed\Flash     

                      - If there are files that have 'Plugin' in the file name delete them - do NOT delete any other files in this directory     

                 

                 

                   - Launch Firefox, navigate to about:addons > Plugins

                   - What versions of Flash Player, if any are listed?

                   - If Flash Player is not listed, install Flash Player downloaded in step 2

                If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8661719#8661719 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8661719#8661719 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Installing Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

                 

                • 5. Re: Old AFP versions
                  m_vargas Adobe Employee

                  Great!  Glad to hear a clean install worked for you.  In the future, if you have a similar issue, follow these instructions and it should clean it up for you.

                   

                  --

                  Maria