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1. Re: Where can I get a link to a Mac Offline installer? I found it for older versions, but I get the gray screen of death saying it is out of date. The normal installation process does not work on my macbook.
maria__
Apr 7, 2016 9:37 AM
Hi,
The offline standalone installer is available at the bottom of the Installation problems | Flash Player | Mac in the 'Still having problems' section.I would like to get some log files from you to determine why the installation is failing at 52%. Could you please read through the Where do I find the Flash Player installation log on the Macintosh? FAQ and provide all four (4) files listed: FlashPlayerInstallManager.log (located in the User's Library/Logs directory), install.log file, Adobe_ADM.log, and Adobe_GDE.log. Please upload the files to cloud.acrobat.com using the The specified item was not found. instructions. Post the link to the uploaded files in your reply.
Also, what OS X version do you have?
Thank you.
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Maria
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2. Re: Where can I get a link to a Mac Offline installer? I found it for older versions, but I get the gray screen of death saying it is out of date. The normal installation process does not work on my macbook.
Well my first problem in the process is, I placed the marker as specified in the install.log section within console and nothing populated the lines below.
I did notice when I ran the installation, a second adobe flash icon opened in my tray around 50% then closed down quickly and the installation failed. Should I continue to try and get the other files?
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4. Re: Where can I get a link to a Mac Offline installer? I found it for older versions, but I get the gray screen of death saying it is out of date. The normal installation process does not work on my macbook.
maria__
Apr 7, 2016 11:30 AM
Hi,
Thank you. I do see an error in the FlashPlayerInstallManager.log file and have forwarded this to the installer engineer.
What OS X version is this on?--
Maria
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5. Re: Where can I get a link to a Mac Offline installer? I found it for older versions, but I get the gray screen of death saying it is out of date. The normal installation process does not work on my macbook.
OSX 10.11.2 or 3 i think. I had actually just now installed an update,so now I am 10.11.4, but usually I have been very timely with updating. I will admit this has been an issue with Yosemite and El Capitan.
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6. Re: Where can I get a link to a Mac Offline installer? I found it for older versions, but I get the gray screen of death saying it is out of date. The normal installation process does not work on my macbook.
maria__
May 2, 2016 12:10 PM
Hi,
Sorry for the late reply on this. Please try using the offline (full) installer posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section?
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Maria