Can you please share the Crash report. And please tell me, which Lightroom version are you using?
Here are the steps:
I'm using LR 5. Here are copies of the crash lof. I hope this is what you needed. Rick
Thanks for sharing this information
Please check the below mentioned article and perform the steps.
Let me know if that helps
Here is a partial copy of the System Info.
It shows a incorrect operating system, Win 8.1, instead of Win 10. If I make the corrent file (.old) and a new one is created will it use the current Application Folder or make a new one. This laptop is a workstation with a 256 GB SSD Mini Card as my C Drive and two 1 TB Hard Drives using RAID 1 for my data. I want to be sure that the new file will not change this.
Lightroom version: 5.7.1 
License type: Perpetual
Operating system: Windows 8.1 Business Edition
Version: 6.3 
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.1 GHz
Built-in memory: 32707.1 MB
Real memory available to Lightroom: 32707.1 MB
Real memory used by Lightroom: 1586.3 MB (4.8%)
Virtual memory used by Lightroom: 1655.3 MB
Memory cache size: 2826.9 MB
Maximum thread count used by Camera Raw: 4
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080, 2) 1920x1080, 3) 1440x900
Application folder: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1
Library Path: D:\Pictures\Lightroom\Backups\2016 LR 5 Backups\2016-03-28 1708\2015 LR5 Catalog.lrcat
Settings Folder: C:\Users\Rick\AppData\Roaming\Adobe\Lightroom