2 Replies Latest reply on Apr 7, 2016 7:04 PM by Adobe IDEAS help-

    ADOBE DRAW ___ ERROR !!!!

    Adobe IDEAS help-

      3 hours @ apple store

      Cleared my ipad pro to problem solve- NO LUCK !

      Im a graphic artist - ADOBE  can hire me for special event !!

      I loved DRAW APP - but recent event.

      PHOTO display - when saved to iphoto for print

      all white backrround layer....... turns to BLACK !@

      teeth etc - all; black.


      We tried - reinstalling DRAW - etc.


      Tried calling ADOBE ph; for support ---- too long a wait , gave up.

      may try again early in day...


      Other ART APPS - offer different size paper - Retina etc.

      ( Ck procreate etc. )

      the basic square is limiting - and limits display on Samsung TV.

      That's my beef .

      Ck my website to see DRAW work- http://www/cartooncity.net

      marc- 707-571=8666

        • 1. Re: ADOBE DRAW ___ ERROR !!!!
          Sue Garibaldi Adobe Employee (Admin)



          This is an issue with the Photos app after we changed Draw backgrounds to be transparent instead of opaque. It doesn't sound like we'll move back to our previous opaque background, but it's an ongoing discussion with the Draw team.


          A couple of things:

          Instead of Save Image from the Share menu, choose Copy to Clipboard (from there, try pasting it in Notes or email or some other app). That should save your art with a transparent background.

          Also, there is a workaround for this (putting a white background in a layer) to avoid the transparent background issue:

          1. Create a new layer in Draw and move it to the one right after the Photo Layer.

          2. Draw a square closed object that's large enough to be the background for the art (I zoom out of the canvas until I can se the whole thing and create a square just inside it)

          3. Fill this closed object with a white background.


          Hope that helps.



          • 2. Re: ADOBE DRAW ___ ERROR !!!!
            Adobe IDEAS help- Level 1

            Sue - i appreciate response & may try this - But I need to work fast & this extra work seems silly.

            gonna move to other app. and tell my artist fiends about your limitations.

            if things change great.