1 Reply Latest reply on Mar 13, 2018 9:07 AM by Exceldor_IT

    When attempting to sign a pdf document using either the ‘Sign Document’ or ‘Place Signature’ we are getting an error message

    frankiem20444946 Level 1

      When attempting to sign a pdf document using either the ‘Sign Document’ or ‘Place Signature’ button under the ‘Sign & Verify’ tab in Adobe Acrobat X, we are getting a message saying 'There was an error when attempting to commit this signature. The document has not been saved. The file may be read-only or another user may have it open. Please save the document with a different name or in a different folder'. This is after the signature is applied and when the user clicks save in the Save As dialogue box.

       

       

      Additionally, we are also having a second issue, when after applying the signature and clicking save, the document saves ok but the signature does not appear on the document.

       

      The preview panel has been turned off and these issue happen intermittently.

       

      All help would be appreciated as users are getting frustrated.