4 Replies Latest reply on Apr 9, 2016 11:28 AM by littleolddog

    Elements 14 won't import .m4a files and any other files I can import won't play

    littleolddog

      Hi. So I'm running Premiere Elements 14 on a DELL Latitude E6420. It has an Intel Core i5-2540M @2.60GHz and the video card is an Intel HD Graphics 3000 and I'm running Windows 10 Pro. I have completed and exported 4 videos in the past month. Yesterday, I had some issues and I'm not sure if they are related or not. First, I can't import a .m4a file. I get a message that says "The importer reported a generic error." Second, any video or image or audio that I am able to import won't play. I can go to the previous or next edit point and I can step forward and back, but I can't play or fast forward or rewind. All of the other parts of the program seem to be working just fine. I can render, I can make an instant movie, I can add transitions and effects. Video plays just fine on other platforms, like web sites, and I can play the videos that I have previously made. Help!