Hi CropShot ,
Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates "
Follow this thread to reset the preferences for the Acrobat software:- How to reset Preference settings in Acrobat.
Please check after launching the program holding the 'Shift' key on your Keyboard.
If issue still persist , then please check with the different user account with admin rights to replicate the issue.