Please post complete error message you are getting or if possible post a screenshot.
OS version ?
Will do one thing , we will try to install from Hidden Administrator account once.
Follow below steps carefully :
In the Windows search text box type as CMD , it will provide search results :
Important : Right click on " Command Prompt" option and select " Run as Administrator" option .
It will open Command Prompt window in elevated mode.
Now copy below command then right click on Command Prompt black screen window and select Paste option and press Enter key.
net user administrator /active:yes
You should see a message that the command completed successfully.
Restart the computer and login to user account named " Administrator" and then try to install Adobe apps again and check..
To disable Hidden Admin account you can follow above same steps and use below command .
net user administrator /active:no
Let us know if you still face same issue.
If you haven't installed any Adobe apps or if you are okay with complete removal and reinstallation process , you may try with below steps once :
Stay on Hidden Admin account .
End all Adobe related processes from Task Manager,
Run Adobe Cleaner tool and select Clean all option ..
Enable Hidden Files and Folders view.
You need to delete Adobe folders from below 5 locations or rename it to Adobe-old.
- C: > ProgramData> Adobe.
- C: > Program Files > Adobe.
- C: > Program Files(X86) > Adobe.
- C: > Program Files > Common Files > Adobe.
- C: > Program Files(X86) > Common Files > Adobe.
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
It will open Appdata folder .
You need to delete Adobe folders from below 3 locations or rename it to Adobe-old.
Appdata> Local > Adobe.
Appdata > Locallow >Adobe.
Appdata > Roaming > Adobe.
Step 3 :
Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.
Then try to install Adobe apps and check.
Ty it workt for me !!