7 Replies Latest reply on Apr 14, 2016 10:46 AM by Peter Grainge

    Questions about FAQ

    FrancieMc

      Apologies if this is the wrong forum but I am creating 30 odd FAQs for a company product. We are going to have a Help button/tab within the product that links to the FAQ, is this tool suitable for this ?thanks

        • 1. Re: Questions about FAQ
          Captiv8r Adobe Community Professional & MVP

          RoboHelp sounds like a perfect tool for creating these.

          • 2. Re: Questions about FAQ
            Peter Grainge Adobe Community Professional (Moderator)

            As Rick says, RoboHelp is a perfect tool for creating a help system but I note you say you are creating the FAQs, rather than will be, and that you have posted in the RoboHelp for Word forum. That is making me wonder if you are already creating Word documents, is that the case?

             

            With RoboHelp you could produce all the FAQs in one help system and your developers could make their image point to that. Word would not be a good format for topics that users will access via the web as they would have to download the file, then they might retain an old version and some people will not download Word documents from the web.

             

            Tell us some more about where the app will sit (user PC's or on the web), how frequently you will need to update and so on. Also how long and detailed are the FAQs?

             


            See www.grainge.org for RoboHelp and Authoring tips

             

             

            @petergrainge

            • 3. Re: Questions about FAQ
              FrancieMc Level 1

              Thanks guys, I am only using word to write up the docs. I will transfer into the tool. Currently it is 30 FQAs with about 5 lines answers. This will expand as the product does, so we just wanted a tool to create a prompted style FAQ where within the WEB app the user can go out to a relevant FAQ (from our 30 odd list). The too would need to point the user to not the full list but the appropriate answer for query and then maybe another answer if that did not work etc..

              • 4. Re: Questions about FAQ
                Peter Grainge Adobe Community Professional (Moderator)

                For the number of documents you are talking about currently you could fudge a different solution, albeit a bit of kludge, but as you will be expanding, then RoboHelp is a good solution.

                 

                 

                 

                Be aware that you will have much better results editing directly into RoboHelp.

                • 5. Re: Questions about FAQ
                  FrancieMc Level 1

                  thanks Peter have you heard of helpndoc ?

                  • 6. Re: Questions about FAQ
                    Peter Grainge Adobe Community Professional (Moderator)

                    That's like going into the local Italian and asking if the local French is any good!

                     

                    I have and whilst it is a good app, I think RoboHelp is much better. But I would say that wouldn't I?

                     


                    See www.grainge.org for RoboHelp and Authoring tips

                     

                     

                    @petergrainge

                    • 7. Re: Questions about FAQ
                      Peter Grainge Adobe Community Professional (Moderator)

                      Thread moved to RoboHelp HTML. RoboHelp for Word is a separate app and no longer available.

                       

                      Word docs can be imported or linked in RoboHelp HTML.

                       


                      See www.grainge.org for RoboHelp and Authoring tips

                       

                       

                      @petergrainge