11 Replies Latest reply on Apr 13, 2016 11:40 AM by markc54951597

    Flash 21.0.0.213 not installing.

    marcc34976911

      Hi,

       

      Could anyone advise why the new version will not install.

      I'm trying to install the MSI of either active x or NPAPI, I am licensed to re-distribute.

       

      Regardless of what Windows OS I try it fails, we don't block msi installs so should allow any user to install however even with local admin or domain admin the install fails.

       

      The error I get is "You must have administrative privileges to install flash player 21. please log on with administrative privileges and try again.

       

      Thanks

        • 1. Re: Flash 21.0.0.213 not installing.
          Kratika Agarwal Adobe Employee

          Hi,

          Below link might be helpful:

          Adobe Flash Player Install for all versions

           

          The Flash Player Admin Guide contains a chapter on distributing Flash Player within your organization.  If you are distributing it to multiple computers you'll need to license Flash Player for distribution (free for most use cases) and you'll then receive an email with a link to download Flash Player for offline installation to the various systems.  More information is available at http://www.adobe.com/products/players/flash-player-distribution.html and in the Flash Player Administrator's Guide

          • 2. Re: Flash 21.0.0.213 not installing.
            marcc34976911 Level 1

            Hi,

             

            The article is very useful if you've never deployed Flash before.

             

            The issue I find is that I've tried to deploy it and it fails, so I tried the installer locally to my machine and a few other test machines and the installer fails to install with the error mentioned previously. This indicates to me that there would be an issue with the installer itself but I'm not sure.

             

            The .exe installers appear to work fine and extracting the .exe from the .msi also installs fine.

             

            Anyone else had/having issues with the .msi installer.

             

            Thanks

            • 3. Re: Flash 21.0.0.213 not installing.
              Carm01 Level 4

              It means you are not an administrator on the machine that is what 'You must have administrative privilege' means, its a straightforward error.

               

              How about right click run as administrator.

               

              Best Regards

              • 4. Re: Flash 21.0.0.213 not installing.
                marcc34976911 Level 1

                Hi,

                 

                As previously mentioned, I've tried to run it on my machine with local admin, this fails.

                I've tried running as admin and entering domain admin details, this also fails.

                a .msi installer shouldn't need admin in the first place if as an administrator you don't block .msi installers via group policy. So I shouldn't need to be admin.

                 

                This is the error I get when running local admin

                flash 11.png

                Running domain admin

                flash 22.png

                I get this error message.

                flash 33.png

                • 5. Re: Flash 21.0.0.213 not installing.
                  m_vargas Adobe Employee

                  Hi,

                   

                  CS is correct. Users must have Administrator privileges for Flash Player to install.  If the user's are Administrator's and the MSI is still failing, please provide the following log files for us to troubleshoot further:

                  • verbose MSI installer log file from an impacted system
                  • FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash AND C:\Windows\SysWOW64\Macromed\Flash (if the system is 64-bi)

                   

                  Upload the log files to cloud.acrobat.com using the instructions at The specified item was not found. and post the link to the uploaded log files in your reply.

                   

                  Also, what version of Windows is this on?

                   

                  Thank you.

                   

                  --

                  Maria

                  • 7. Re: Flash 21.0.0.213 not installing.
                    markc54951597

                    As previously mentioned, I've tried to run it on my machine with local admin, this fails.

                    I've tried running as admin and entering domain admin details, this also fails.



                    I think he's already specified that this isn't an admin rights issue.  I'm getting the same problem and I'm definitely, 100% an administrator on my laptop.

                     

                    The error messages are incorrectly reporting that admin rights are required.  If you right-click and hit "Run as administrator", the installation will succeed.  The ActiveX installer fails, but the NPAPI installer succeeds without having to run as admin through the right-click menu.

                    • 8. Re: Flash 21.0.0.213 not installing.
                      m_vargas Adobe Employee

                      Hi,

                       

                      If the OP can't access the C:\Windows\SysWOW64\Macromed\Flash directory there are permissions issues with that directory.  The FAQ CS links to will assist with this. The tool in our FAQ is limited to files and registry items Flash Player writes to an/or modifies.  However, sometimes, there are other file system and/or registry items that prevent installation.  In these cases, Microsoft has resources for fixing file system and registry permissions issues. The OP hasn't replied and we don't know if the solution in the FAQ worked or not.

                       

                      For your issue, please provide the following:

                      • OS and browser, including version
                      • Flash Player version currently installed, see helpx.adobe.com/flash-player.html
                      • FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash AND C:\Windows\SysWOW64\Macromed\Flash (if the system is 64-bit, both FlashInstall.log files are needed)
                        • Upload the log file(s)s to cloud.acrobat.com using the instructions at How to share a document and post the link to the uploaded log files in your reply.

                       

                      Thank you.

                       

                      --

                      Maria

                      • 9. Re: Flash 21.0.0.213 not installing.
                        markc54951597 Level 1

                        Windows 10, Firefox 45.0.2

                         

                        No Flash player currently installed.  I'm trying to install Flash Player 21. I just reapplied to distribute two days ago, so I'm assuming it's the latest one.

                         

                        Here's the latest entry from FlashInstallLog.log:

                         

                        =O====== M/21.0.0.213 2016-04-13+13-16-01.976 ========

                        0000 [I] 00000010 "C:\Users\username\AppData\Local\Temp\{E0C1144D-1178-4B3F-9FF6-7CE6B54017C0}\InstallFlash Player.exe" -install -skipARPEntry -iv 2 -au 4294967295

                        0001 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/UninstallerPath 2

                        0002 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/21.0 2

                        0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/UninstallerPath 2

                        0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                        0005 [W] 00001015 C:\Windows\system32\Macromed\Flash\Flash.ocx 5

                        0006 [I] 00000018

                        0007 [W] 00001045 C:\Windows\system32\Macromed\Flash\Flash.ocx 5

                        0008 [W] 00001015 C:\Windows\system32\Macromed\Flash\Flash.ocx 5

                        0009 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_21_0_0_213_ActiveX.exe/ 2

                        0010 [W] 00001015 C:\Windows\system32\Macromed\Flash\activex.vch 5

                        0011 [W] 00001045 C:\Windows\system32\Macromed\Flash\activex.vch 5

                        0012 [W] 00001015 C:\Windows\system32\Macromed\Flash\activex.vch 5

                        0013 [I] 00000013

                        0014 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_21_0_0_213_ActiveX.exe

                        0015 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_21_0_0_213_ActiveX.dll

                        0016 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

                        0017 [E] 00001031 C:\Windows\system32\Macromed\Flash\activex.vch:5

                        =X====== M/21.0.0.213 2016-04-13+13-16-03.643 ========

                         

                         

                        I'm trying to install using SCCM 2012.  My installation failed for only the .msi installer for the ActiveX version.  The NPAPI version succeeded without any modifications to my test systems.  When it failed on the SCCM console, I ran the installer by double-clicking on the client and I got a prompt saying that I need admin rights.  Right-click>Run as Administrator... allowed the installation to go through.  I definitely have admin rights on that machine.

                        • 10. Re: Flash 21.0.0.213 not installing.
                          m_vargas Adobe Employee

                          Hi markc54951597,

                           

                          You're situation for Flash Player ActiveX is completely different from the OP.  As of Windows 8, Microsoft embeds Flash Player in Internet Explorer, and Edge in Windows 10 and all updates are distributed by Microsoft via Windows Update.  Flash Player ActiveX installer will NOT install on these operating systems.  To update Flash Player for IE/Edge on Windows 10, please run Windows Update.

                           

                          We will be updating the text on the distribution page to indicate that the Flash Player ActiveX installers are only for Windows 7 and below.

                           

                          --

                          Maria

                          • 11. Re: Flash 21.0.0.213 not installing.
                            markc54951597 Level 1

                            Thank you for clarifying the requirements!  I could swear I already knew that, but I've obviously forgotten.  I'll update my testing scope to include only Windows 7 machines.

                             

                            I'm curious to see if OP has tried Windows 7 ("Regardless of what Windows OS I try it fails")