3 Replies Latest reply on Aug 31, 2016 10:14 AM by lannie04021964

    After Effects CS6 compatibility issue with El Capitan

    alexandermouton

      Hello,

       

      I cannot open After Effects on my MacBook Pro running OS X 10.11.3 El Capitan.

      Screen Shot 2016-04-12 at 5.20.46 PM.png

       

       

      I have downloaded the 11.0.4 Update from Adobe's site:

      http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5696&fileID=5715

       


      However I am unable to successfully install it. Instead, I receive this message:


      Screen Shot 2016-04-12 at 5.24.23 PM.png

       

      When I follow the link "error log" I receive the following:


      Adobe After Effects CS6 (11.0.4) update

      Another instance of deployment is already running. Error Code: U44M2P11

      I am an Associate Professor with a university purchased license for this software which I need to teach in class. 

       

      Please let me know there is a fix!

       

      Thanks in advance....

       

      -Alexander