There have been many problems with Bridge and presets. If your AE and your Bridge are up to date (check your creative cloud app or check for updates inside the app) and you are still having problems then the file associations are broken or you are not using the proper workflow. Since you have given no detailed workflow details it's hard to say which is correct. Personally I don't even have Bridge installed because I never use it.
All software is updated and been reinstalled. I am only just earning both apps so unsure of workflow but I followed all the detailed correctly in the Adobe Classroom in a book. To be honest if you are advising I don't need to use Bridge that is the best advice I can get as it means I don't need to updgrade my subscription as I am only using a free trail of Bridge at present.
If you paid for AE you get Bridge. Bridge may get better but right now it's awfully clunky and I don't use it's features for anything in my workflow.