I had left over credits with Dollar Photo Club and transferred them over to Adobe stock with the link I was emailed. I signed up for the promotion for $9.99 even though I am subscribed to the Creative Suite with Adobe Stock each month. It now says the plan is expired and when I try to update it nothing happens. I have also lost all of my credits. I had about 13 when I transferred and it showed I had 29 unused credits on Adobe Stock, there are not listed there and it says Subscribe.
When I try to download a picture it takes me to the subscribe screen.
Not sure what to do, I really need them for a project and I am disappointed that I lost all of those unused credits.
Thanks, hope someone knows what is going on,
The DPC Stock promo plan was cancelled. When a Stock plan is cancelled you lose access to any unused credits. However, this also impacts any other Stock credits on your account.
9 credits were transferred from DPC
With your CC + Stock plan you had 23 remaining credits
I will therefore add 32 credits back to your account.
Did you intend to cancel the DPC Stock plan and continue with the CC + Stock plan?
Yes, that was what I had planned to do. I didn't want to pay for it twice but I guess it got messed up in the process.
Thank you so much! I really appreciate all the help!!