0 Replies Latest reply on Apr 13, 2016 4:27 AM by emmat27172384

    When attempt to add a watermark, Acrobat crashes, and I have the following error log.

    emmat27172384

      Log Name:      Application

      Source:        Application Error

      Date:          13/04/2016 11:04:33

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

       

      Description:

      Faulting application name: Acrobat.exe, version: 15.10.20056.36345, time stamp: 0x567415e0

      Faulting module name: Acrobat.dll, version: 15.10.20060.43353, time stamp: 0x56d0a6ed

      Exception code: 0xc0000005

      Fault offset: 0x00968e3b

      Faulting process id: 0x22d0

      Faulting application start time: 0x01d1956bc90fdda7

      Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.dll

      Report Id: 1e698fbd-015f-11e6-94ef-e8b1fc55d83f

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2016-04-13T10:04:33.000000000Z" />

          <EventRecordID>40820</EventRecordID>

          <Channel>Application</Channel>

          <Security />

        </System>

        <EventData>

          <Data>Acrobat.exe</Data>

          <Data>15.10.20056.36345</Data>

          <Data>567415e0</Data>

          <Data>Acrobat.dll</Data>

          <Data>15.10.20060.43353</Data>

          <Data>56d0a6ed</Data>

          <Data>c0000005</Data>

          <Data>00968e3b</Data>

          <Data>22d0</Data>

          <Data>01d1956bc90fdda7</Data>

          <Data>C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe</Data>

          <Data>C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.dll</Data>

          <Data>1e698fbd-015f-11e6-94ef-e8b1fc55d83f</Data>

        </EventData>

      </Event>