Could you please let me know the version of Lightroom installed on your computer?
Also which application launches when you connect the card?
Which operating system are you working on, Windows or MAC?
Thank you for your help. I am using Lightroom cc version 6 (Photoshop Photography Program) with a windows 10 operating system. Depending on how I configure Auto start in windows all applicable programs respond apart from a correctly configured Lightroom. The Lightroom settings have been correctly set. The Lightroom downloader program does not open. I have tried every possible way I can think of to get the program to respond.. The Lightroom catalogue is stored on the C: hard drive but the original pictures are stored on an external Seagate hard drive. I have browsed the Internet for a solution but note that other people are also having this problem. Is there a bug in the Lightroomcc application?
Yes the LR Preference has been enabled. Its an obscure problem which many users of Lightroom are experiencing. Thank you for your help in trying to resolve this problem