29 Replies Latest reply on Sep 20, 2017 10:58 PM by serenity-now

    Keylight Crashing After Effects

    betterfeelingfilms

      Hello,

       

      For the past few weeks Keylight has been crashing on me constantly while i use Ram Preview. It's a right pain especially when you are working on a green screen heavy project with a deadline looming. Several weeks ago it worked fine, no issues. However recently its just been crashing non stop, after checking my events viewer every error log states 'KEYLIGHT' as the problem. I currently have the newest most up to date version of the the software, have tried uninstalling/reinstalling the software, tried downgrading to previous versions of After Effects and have even re installed windows several times. I even changed my graphics card in a hope that would solve the issue but nope. My new graphics card driver is up to date and I have tried the keylight 1.2v16 update via The Foundry

       

      I have contacted Adobe Technical support but they said that it's an issue with Keylight and to take it up with the. I have tried to get in contact with the Foundry numerous times via male and phone... but to no avail.

       

      I have noticed several people have a similar issue to me, and I was wondering if they have found a solution to this?

       

      I have attached images of my specs and error logs -

      keylight error 2.jpg

       

      keylight error.jpg

       

      Previous Graphics Card

      GIGABYTE - Graphics Card - NVIDIA - PCI Express Solution - GeForce 600 Series - GV-N650OC-2GI (rev. 1.0)

       

      Current Graphics Card

      GIGABYTE - Graphics Card - NVIDIA - PCI Express Solution - GeForce 900 Series - GV-N960IXOC-4GD

       

      I would really appreciate any help you guys could give me as this is affecting my job and I really have no idea what to do at this point.

       

      Thanks,

      Oliver Jones