2 Replies Latest reply on Apr 13, 2016 7:17 AM by vg123

    Export function now working


      Hi, When I try to export to WORD or EXCEL, the white box pops up and nothing else happens. Any ideas on what the problem is? Thank you.

        • 1. Re: Export function now working
          Sarojini.Nagar Adobe Employee

          Hi vg123,


          Could you please let us know the exact version of the adobe application you are using and the OS version on your system?

          Also please share the workflow as in how you are trying to export PDF.

          Please attach a screenshot of the issue you are facing so as to understand and  diagnose the issue from our end.



          • 2. Re: Export function now working
            vg123 Level 1

            Hi Sarojini,


            Thanks for the quick reply. I installed Adobe Acrobat Pro DC just a few days ago.


            I have a PDF that I am trying to export to WORD or EXCEL but a box pops up and it just stays white.


            As I was preparing the screen shots, it worked. HAHA.


            Strange because I must have tried it 10 times before posting on the forum.


            Now the problem I am facing is the conversion to EXCEL.


            Screenshot 1 is PDF. Screenshot 2 is EXCEL conversion. Look how bad it turned out.


            .Adobe Screenshot 1.pngAdobe Screenshot 2.png