3 Replies Latest reply on Apr 19, 2016 2:32 AM by Nanaky

    I can't see my ebooks  even though I authorized my computer

    melissam89212715

      I recently purchsed a book and installed adobe digital editions to view it in my computer, but I keep getting the following error, " Error! check Activation". Customer service at the book website said it was an adobe issue

        • 1. Re: I can't see my ebooks  even though I authorized my computer
          jeanette007

          I also have the same problem. My computer is authorized but everytime I want to open the purchased book (13-4-2016). ADE closes down with an error. Unknown problem, can't find the solution.

          The customer service here also said it was an adobe issue. Can  someone please help.

          • 2. Re: I can't see my ebooks  even though I authorized my computer
            melissam89212715 Level 1

            I'm thinking it's a setting in my computer because I was able to install and view my purchased books on my iphone. I'll contact IT to make sure there isn't something blocking me from viewing my books.

            • 3. Re: I can't see my ebooks  even though I authorized my computer
              Nanaky Level 5

              melissam89212715 schrieb:

               

              I recently purchsed a book and installed adobe digital editions to view it in my computer, but I keep getting the following error, " Error! check Activation". Customer service at the book website said it was an adobe issue

              Windows:

               

                  Close all applications.

                  Choose Start > Run.

                  In the Open text box, type regedit and then press Enter. The Registry Editor opens.

                  In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

                  Select the Adept key.

                  Choose File > Export.

                  In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

                  Right-click the Adept key and choose Delete.

                  In the Confirm Key Delete dialog, click OK.

                  Close the Registry Editor.

                  Open Adobe Digital Editions and reauthorize.

               

              Macintosh:

               

                  quit Adobe Digital Editions.

                  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

                  If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

                  Open Adobe Digital Editions and reauthorize.