What kind of set-up are you using?
Are you accessing the same project file from two different computers over a network?
In what situation are you able to see a thumbnail but not open an image?
You, of course, can't have the same project or the same image open on two different computers at the same time.
Thank you for your reply.
I am using Windows 10 and the problem is that 2 Elements users have placed images into Elements 10 using their own windows log in. User one then has access to all the images he has put in but can only see the thumb nail picture of the images the other user has stored. This is on the same computer. An error message comes up that the file cannot be found.
So it's the same computer -- just different user accounts?
Are both user accounts using Organizers that access the same Organizer catalog?
Thank you again for your interest.
You are correct, a single computer, two users with different user log ins. One copy of elements, both able to see a single organiser catalogue, but only able to fully access the images that they uploaded.
What directory folder are you saving these photos too? It will have to be a neutral folder that's not linked to either user account.