1 Reply Latest reply on Apr 14, 2016 11:03 AM by MobileDeveloperCK

    I'm Logged in...But I'm not?

    carolyn md45943438

      I'm using an iPad. Trying to extract one page of a 20+ page PDF.

       

      I can open and see a PDF, but when I follow the instructions to edit the PDF, which is to open and then select the "Edit" tab,

      What happens is I open the PDF but there is no edit tab.

       

      So it's acting like I don't have the pro / CC version.

      What's weird is that I'm actually logged in.

      Ano it says I have the CC account subscriprition.

      Any ideas?

       

       

       

       

        • 1. Re: I'm Logged in...But I'm not?
          MobileDeveloperCK Adobe Employee

          Hi,

           

          Would you please do the following to confirm that you are subscribed to the Acrobat Pro DC subscription?

           

          1. Open Acrobat Reader for iOS on your iPad.
          2. Tap "My Account".
          3. Sign in with your Adobe ID that was used to purchase the subscription (if you haven't already).
          4. Look at the "Adobe Acrobat Pro DC" section.

           

          Does it show (a) "Subscribed" in light gray or (b) "Subscribe" in green?

          Subscribed.png

          Subscribe.png

           

          Please note that a CC (Creative Cloud) subscription is not the same thing as a DC (Document Cloud) subscription.  Acrobat Reader mobile apps work with Adobe Document Cloud subscriptions.

           

          FAQ | Adobe Document Cloud

           

          Please let us know if you have additional questions.