Are you installing on a different machine?
If installed as update on the same machine it usually finds the old code automagically.
If you'd like to install on a new machine, you need it. Read here: https://feedback.photoshop.com/photoshop_family/topics/original-lr-serial-number-lost
Hi Stuart ,
If you have upgraded to Lightroom 6 from version 5 than you will be asked for Lightroom 5 serial key.
You could find that under your registered Products. Refer Find your Adobe product serial number quickly
found the key/code for version five, but now Adobe doesn't recognise, nor
allow me to proceed, cause it doesn't recognise emu password?????
Same computer, Mac ... completely frustrated with this
Lightroom 5 / 0000-0000-0000-0000-0000-0000
Lightroom 6 code typed into appropriate block when trying to open/instal it
on the mac
No luck, asks for Adobe password under Johann Stuart Weber, and when I type
what I believe the password to be, it rejects it?
It is probably asking for your mac admin password is that what you are trying? DO NOT post your Serial code in a forum it encourages someone to use pirate it!!
It didi not say it is the mac admin password, the window that poke up is the adobe window, after i v already filled in the code for version 5, and 6, ?? I m stander here , for ^&*( sakes!
I was trying to help so there is no need to be rude! Good luck i'm out of here!
THE FRUSTRATION WASNT IMED AT YOU PERSONNALY ... DO YOU WORK FOR ADOBE? USELESS INFO ANYHOW
There's no need to shout either: http://netiquette.wikia.com/wiki/Rule_number_2_-_Do_not_use_all_caps
If you forgot your AdobeID password, there's an option to have it reset.
All of us - except where clearly marked as Staff - are trying to help you for free in their spare time and are NOT working for Adobe.
Thanks, man, and sorry if I were rude, as said it wasn't aimed at you, just
so damn frustrating here...
And for what its worth, the adobe Id I chained today, actually, and when i
go online and onto Adobe's site, I get on with the password, however, I
cannot complete the instal of Lightroom 6, it asks for an password under
the name Johann Stuart Weber(but still on Adobe), and that not my email, or
same username(or ?) ...So I v tried looking back at previous mails, but
cannot find anything
After the instal prompt were followed, it directs me to a setup window,
that asks for the password, no luck , won't accept password
Please post a screen-shot of what you are seeing.
These two windows appear, and then consequently it doesn't accept my
password ... As said been using successfully Version 5 , and that still
opens now, however cannot make version 6 run(or complete the installation
process) due to not wanting to accept the password, however if I close all
tabs, and reopen Adobe, and then type the password for my account it works?