I see you have an active creative cloud subscription under the same id as with forums .
Kindly use the link below for download .
After you install the Creative Cloud desktop application , you will need to sign in with an Adobe ID and Password. Then you can install apps. This link offers more information and step by step instructions if you need it: Creative Cloud Help | Download, install, update, or uninstall apps
Please let us know if this helps !!!
Unfortunately whatever it means is probably best understood by yourself. Most people that help here do not speak your language, and images do not work with the translation feature. So you might have to wait for someone who speaks your language to be able to accurately decipher the image's message.
If I try to translate it without a reference I get the idea that maybe it is indicating your system does not meet the requirements If that is what it is indicating then you can check the requirements thru the following page...
If your system does not meet the requirements and you wish to cancel the subscription...
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
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Hi Ned Murphy,
I'll try to translate my message but you already understand the problem.
I'm on MacBook Air, this may be due to what I can not have Adobe CC?
I have already contacted the chat and phone support but unfortunately at the time it is at home everything is closed. I'll call Monday.
I hope that the message will be well translated ..
Thank you for your reply.