1 Reply Latest reply on Apr 18, 2016 6:38 AM by MobileDeveloperCK Branched to a new discussion.

    Unknown error saving a pdf to document cloud

    reine r

      Hi, i want to save my pdf file in my local folder to document cloud, but whenever i do (via choosing 'upload to document cloud', even tried 'move' but there was no option to move to cloud), it would display "Error saving document: an error occurred." Tried it several times using other ways, still, error. Please help!image.jpg

        • 1. Re: Unknown error saving a pdf to document cloud
          MobileDeveloperCK Adobe Employee



          Sorry for any inconvenience this may have caused.


          Would you please provide information so that we can investigate the cause of the problem?


          • What is the file size of your PDF document (that is shown in the screenshot above)?
          • Does the problem happen with all of your local PDF documents on your iPad or just the particular PDF document?
          • Would you turn off/on Wi-Fi and make sure that your Wi-Fi connection is stable enough to download files from websites?
          • Would you try uploading a small, one-page PDF document (< 1 MB in size) to the Document Cloud to see if it works?


          Please let us know what you find.


          Thank you.