1 Reply Latest reply on Apr 18, 2016 6:38 AM by MobileDeveloperCK Branched to a new discussion.

    Unknown error saving a pdf to document cloud

    reine r Level 1

      Hi, i want to save my pdf file in my local folder to document cloud, but whenever i do (via choosing 'upload to document cloud', even tried 'move' but there was no option to move to cloud), it would display "Error saving document: an error occurred." Tried it several times using other ways, still, error. Please help!image.jpg

        • 1. Re: Unknown error saving a pdf to document cloud
          MobileDeveloperCK Adobe Employee

          Hi,

           

          Sorry for any inconvenience this may have caused.

           

          Would you please provide information so that we can investigate the cause of the problem?

           

          • What is the file size of your PDF document (that is shown in the screenshot above)?
          • Does the problem happen with all of your local PDF documents on your iPad or just the particular PDF document?
          • Would you turn off/on Wi-Fi and make sure that your Wi-Fi connection is stable enough to download files from websites?
          • Would you try uploading a small, one-page PDF document (< 1 MB in size) to the Document Cloud to see if it works?

           

          Please let us know what you find.

           

          Thank you.