Please mention the version of Windows .
Also , post the Event viewer error description .
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
It will open Event Viewer console.
Check for Error Description under : Windows Logs > Application .
Please go to the link below and follow the mentioned steps.
Steps are easy to follow and should help you resolve the problem.
Let me know if it works for you..