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Hmmm, where exactly *IS* the focus in your tests after closing the RoboHelp generated .CHM file? I just tested and saw the same behavior regardless of whether it was a Microsoft .CHM or a RoboHelp HTML created .CHM. Each time, the focus was returned to Windows Explorer.
I do know that the manner in which your developers open a .CHM can vary. For example, your developer can specify that a particular tab have focus, such as the Index or TOC, while simply double-clicking will result in the last opened tab being the active tab.
Wish I had more to offer here, but I'm not seeing the same behavior as you are. I do know there are some extended settings for your window, but I'm doubtful that's the answer here.
Also, I'm not too sure how much stock I'd put in something a Microsoft call center stated. Just the nature of call centers. Some folks that staff them are good and skilled, some are a bit, shall we say, lacking. This is truly "Luck of the draw".
Thanks for your response, it seems like you are seeing what I'd describe as the correct behaviour for both. With my generated chm files the focus goes to the desktop rather than Windows Explorer. I've just flung together a chm and changed none of the default settings for creating the chm and it still doesn't work as I'd expect (and as it does for you). Can I send you this chm that I've just created, so that you can try out it's behaviour on your PC?
On a separate note, thanks for putting together your Website. I've referred to it a lot in the past and found it extremely useful.
Best Regards, Sharon