What version of InDesign for you and the agency? How are the files being transferred to you? How are you attempting to open them?
What type of file are you trying to open? Your version of ID and Windows?
How are you trying to open -- double-click or file menu?
Both me and the agency are using CC.
The error message occurs when I try to re-link already linked images.
Transfer via FTP.
The files are images in EPS- or TIF-format. The images where already linked and the error message occurs when I try to re-link.
Are there illegal characters in the file names?
Are you trying to replace the files when you say relink, or update?
I'm not trying to replace the files, just re-link to a new folder.
One more thing to add is that when I try to open any of the files in Photoshop I get the error message "Couldn't fulfill your request because Photoshop was not able to analyze the PostScript".
Are you absolutely sure they're EPS files? Do you have file extensions visible in Windows?
For some absolutely stupid reason that is turned off by default and if the file name was graphic.eps.psd it would show up as graphic.eps.
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were the files archived in a zip-file-archive when transfered via ftp protocol? I guess, not.
If the files were already placed to an InDesign document on the agency's side the following workflow could be the solution:
Agency on Mac OSX:
1. Package the InDesign document together with the placed images and the needed document fonts with InDesign's packaging feature.
2. Zip the packaged folder to a zip file.
3. Upload the zip file to an ftp server
You on Windows:
1. Download the zip file to your own working volume.
2. Unzip the zip file on your working volume. Do not delete the zip file.
3. Rename the package folder to fit your naming scheme of jobs (optional)
4. Rename the InDesign document to fit your naming scheme of jobs (optional)
5. Open the InDesign file from the packaged folder.
Don't move it out or save somewhere else.
Work with Dropbox for sharing documents on a shared Dropbox volume, if the documents have to go back and forth between you and the agency.
Thanks. I was a bit more careful during the unzip process. Now it works.