4 Replies Latest reply on May 5, 2016 3:27 PM by malcolmcrowe7

Publish online error #17

lorenzom27724649 Apr 19, 2016 9:08 AM

Hi,

during the loading of an InDesign document containing audio, video and buttons, I get the message: "There was an error while loading the document. Please try again" error code # 17. I tried several times but always the same thing happens. Other documents (without video) are loaded without problems.

Lorenzo

1. Re: Publish online error #17

Steve Werner Apr 19, 2016 9:12 AM (in response to lorenzom27724649)

Please make a screen capture of the message and add attach it to a reply. Or provide the additional information at the bottom of the dialog. There are engineers who are monitoring these Publish Online messages and it will help them determine what's happening.
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2. Re: Publish online error #17

lorenzom27724649 Apr 19, 2016 10:29 AM (in response to Steve Werner)

Thank you Steve,

this is screenshot with an error #17
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3. Re: Publish online error #17

Steve Werner Apr 19, 2016 10:42 AM (in response to lorenzom27724649)

Thanks, I can't interpret that, but that should give the engineers what they need
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4. Re: Publish online error #17

malcolmcrowe7 May 5, 2016 3:27 PM (in response to Steve Werner)

I have the exact same issue, but i am uploading a file with only images and text. I've seen this problem posted several times and no response as to what it is or what could be causing it, any answers out there??

(this one eventually went through)
(after more than 5 tries, this one is still giving me an error)
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