12 Replies Latest reply on Aug 9, 2016 4:01 PM by meneshh10561209

    Flash Player 21.0.0.213 - ActiveX, NPAPI, and PPAPI failed MSI installs via SCCM solutions for error 1603?

    nicolasw85907126

      My company's environment has 50,000 target machines (non-servers), all of which must be updated to the latest Flash iteration, 21.0.0.213.

       

      After deploying via SCCM, using the MSI installers for ActiveX/NPAPI/PPAPI, we are seeing a consistent 13% failure rate, nearly all of which are MSI Error 1603.

       

      Revising our installation script, we incorporated the following steps:

      1. Install MSI
        1. if Success Code 0
          1. Verify ProductID in registry, success.
        1. If Fail:
          1. Run "uninstall_flash_player.exe -uninstall"
          2. Search registry for "Adobe Flash Player" entries and delete keys/subkeys from HKCR\Installer\Products, per Adobe KB Flash Player ActiveX msi installation fails using SCCM
          3. Retry Install MSI

       

      After running through all those steps, we still have over 4,000 machines failing to install a simple MSI because of error 1603. Can anyone suggest solutions or tweaks?

        • 1. Re: Flash Player 21.0.0.213 - ActiveX, NPAPI, and PPAPI failed MSI installs via SCCM solutions for error 1603?
          nicolasw85907126 Level 1

          Syswow64\macromedia\flash\flashinstall.log:

           

          =X====== M/21.0.0.182 2016-04-19+06-25-52.827 ========

          =O====== M/21.0.0.213 2016-04-19+06-26-41.352 ========

          0000 [I] 00000010 "C:\WINDOWS\SoftwareDistribution\Download\Install\install_flash_player_21_plugin.exe" -install

          0001 [I] 00000011 1

          0002 [I] 00000020 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

          0003 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

          0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

          0005 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

          0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

          0007 [W] 00001036 Software\Opera Software/Last CommandLine 2

          0008 [W] 00001036 Software\Opera Software/Plugin Path 2

          0009 [W] 00001036 Software\Opera Software/Plugin Path 2

          0010 [I] 00000014

          0011 [I] 00000015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_21_0_0_213_Plugin.exe

          0012 [I] 00000024 C:\WINDOWS\SysWOW64\Macromed\Flash\plugin.vch

          0013 [I] 00000017 C:\WINDOWS\SysWOW64\Macromed\Flash

          0014 [I] 00000022 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerPlugin_21_0_0_213.exe

          0015 [I] 00000019 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

          0016 [W] 00001024 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl 183

          0017 [W] 00001024 C:\WINDOWS\SysWOW64\FlashPlayerApp.exe 183

          0018 [I] 00000021 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

          0019 [W] 00001106

          0020 [W] 00001106

          0021 [W] 00001024 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

          =X====== M/21.0.0.213 2016-04-19+06-26-52.523 ========

           

           

          System32\macromedia\flash\flashinstall.log:

           

          =X====== M/21.0.0.213 2016-04-18+15-40-19.471 ========

          =O====== M/21.0.0.213 2016-04-19+06-26-45.225 ========

          0000 [I] 00000010 "C:\WINDOWS\TEMP\{58C2E15F-1BE7-48C8-BA7A-D4E285468E00}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1 -au 4294967295

          0001 [I] 00000020 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

          0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

          0003 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

          0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

          0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

          0006 [W] 00001036 Software\Opera Software/Plugin Path 2

          0007 [W] 00001036 Software\Opera Software/Plugin Path 2

          0008 [I] 00000014

          0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil64_21_0_0_213_Plugin.exe

          0010 [I] 00000024 C:\WINDOWS\system32\Macromed\Flash\plugin.vch

          0011 [I] 00000019 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

          =X====== M/21.0.0.213 2016-04-19+06-26-48.132 ========

           

          Verbose MSIexec log (partial, only entries with "error" shown):

           

          MSI (s) (1C:A0) [11:24:31:844]: Note: 1: 2228 2:  3: ServiceInstall 4: SELECT `ServiceInstall`,`Name`,`DisplayName`,`ServiceType`,`StartType`,`ErrorControl`,`LoadOrder Group`,`Dependencies`,`StartName`,`Password`,`ComponentId`,`Directory_`,`FileName`,`Argume nts` FROM `ServiceInstall`, `Component`, `File` WHERE `ServiceInstall`.`Component_` = `Component`.`Component` AND (`Component`.`KeyPath` = `File`.`File`) AND (`Action` = 1 OR `Action` = 2)

          CustomAction NewCustomAction1 returned actual error code 1025 (note this may not be 100% accurate if translation happened inside sandbox)

          MSI (s) (1C:A0) [11:24:41:220]: Product: Adobe Flash Player 21 ActiveX -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\WINDOWS\TEMP\InstallAX_21_0_0_213.exe, command: -install -msi -prev 0

          Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\WINDOWS\TEMP\InstallAX_21_0_0_213.exe, command: -install -msi -prev 0

          MSI (s) (1C:A0) [11:24:41:329]: Error in rollback skipped. Return: 5

          Property(S): ErrorDialog = SetupError

          MSI (s) (1C:A0) [11:24:41:423]: Windows Installer installed the product. Product Name: Adobe Flash Player 21 ActiveX. Product Version: 21.0.0.213. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.

          • 2. Re: Flash Player 21.0.0.213 - ActiveX, NPAPI, and PPAPI failed MSI installs via SCCM solutions for error 1603?
            ridhijain Adobe Employee

            Hi,

             

            Error status 1603 is a Microsoft error which you receive when you try to install .msi package.

            Please go through the link: https://support.microsoft.com/en-in/kb/834484 and see if it resolves your issue.

             

            Regards,

            Ridhi

            • 3. Re: Flash Player 21.0.0.213 - ActiveX, NPAPI, and PPAPI failed MSI installs via SCCM solutions for error 1603?
              nicolasw85907126 Level 1

              Of course I've gone through Microsoft's error listings and KB articles (I can use Google, too). They are of no help, as this 1603 failure is rampant throughout the history of Adobe Flash Player MSI installations, specifically the ActiveX version.

               

              As you can see from my post, I've utilized tips from several sources in an attempt to mitigate the failures, to no avail. Hence my posting here, hoping for a suggestion I haven't already come across.

              • 4. Re: Flash Player 21.0.0.213 - ActiveX, NPAPI, and PPAPI failed MSI installs via SCCM solutions for error 1603?
                markc54951597

                What OS's are you deploying to?

                 

                The ActiveX version is obsolete for Windows 8/8.1/10 and the baked-in component will be updated through Windows update.  If you push the ActiveX installer to these machines, it will fail saying that it's unnecessary.  Seems like something that could produce the general  1603 error.

                 

                Have you tried to manually launch the installer on one of these clients?

                • 5. Re: Flash Player 21.0.0.213 - ActiveX, NPAPI, and PPAPI failed MSI installs via SCCM solutions for error 1603?
                  m_vargas Adobe Employee

                  Hi,

                   

                  What is the operating system, including version, of the impacted systems?

                   

                  I'm not seeing any obvious errors in the FlashInstall.log file.  Please upload the entire MSI verbose log file to cloud.acrobat.com/send using the instructions at How to share a document .  Please include the corresponding FlashInstall.log file, in its entirety, from both locations (system32 and syswow64) for the same installation attempt.

                   

                  Thank you.

                   

                  --

                  Maria

                  • 6. Re: Flash Player 21.0.0.213 - ActiveX, NPAPI, and PPAPI failed MSI installs via SCCM solutions for error 1603?
                    ashokk89308763

                    Hi,

                     

                    We're also facing same issue in ourorganisation. Operating system is Windows 7 64 bit....failing with error 1603 and when we run manually it isasking for older version source location. If we delete all old versions source locations under hklm\classes\installer\products, it installs fine. Experienced same for Shockwave, flash activex and flash NPAPI but other applications like Microsoft Silverlight is not giving any issue. Only issues with Adobe products. Please help.

                     

                    Thanks,

                    Ashok

                    • 7. Re: Flash Player 21.0.0.213 - ActiveX, NPAPI, and PPAPI failed MSI installs via SCCM solutions for error 1603?
                      markc54951597 Level 1

                      Ashok,

                       

                      Have you tried the Flash Player Uninstaller?  I didn't have much luck running it through SCCM, but people swear that it works.

                       

                      If I were you, I would go as far as finding the installers for those versions and copying the requested file to whatever location it's searching.  If you have to, install them and uninstall them again to make sure the paths are re-written and cleaned up with its own installer.

                       

                      You'll have to move it with some sort of script on the failed machines, but I think that's an easier fix than making Windows do what you want.  Script a simple XCOPY command from your own machine to put the files there before the installer looks for them.

                      • 8. Re: Flash Player 21.0.0.213 - ActiveX, NPAPI, and PPAPI failed MSI installs via SCCM solutions for error 1603?
                        ashokk89308763 Level 1

                        Thanks Mark for quick response....

                         

                        You are suggesting to do 2 steps via sccm? In first uninstall using Uninstaller and then install latest msi? Please confirm.

                         

                        Regarding your second suggestion to copy old install files. I feel it is easier to create a script to delete all left over product codes for flash under hklm\classes\Installer\products and then install msi as it is installing successfully if we delete old entries. For this I need to find all left over old versions product codes under hklm\classes\Installer\products by checking in some machines randomly and then add in the script. Let me know if this is a good option.

                         

                        As I mentioned in my previous reply, this issue is present only in Flash products. Please could you pass information about this issue to the team who creates msi.

                         

                        Thanks,

                        Ashok

                        • 9. Re: Flash Player 21.0.0.213 - ActiveX, NPAPI, and PPAPI failed MSI installs via SCCM solutions for error 1603?
                          m_vargas Adobe Employee

                          Hi,

                           

                          What is the exact error you are seeing?  Please provide the FlashInstall.log file and complete verbose MSI install log file from an impacted system.  The FlashInstall.log file is saved at C:\Windows\System32\Macromed\Flash.  If this is a 64-bit OS, there's another FlashInstall.log file saved at C:\Windows\SysWOW64\Macromed\Flash.  Both files are required from a 64-bit OS.  Upload the files to cloud.acrobat.com/send using the instructions at How to share a document.  Post the link to the uploaded files in your reply.

                           

                          We post a list of all MSI GUIDs here: GUID list for Flash Player versions 11, 10, and 9

                           

                          --

                          Maria

                          • 10. Re: Flash Player 21.0.0.213 - ActiveX, NPAPI, and PPAPI failed MSI installs via SCCM solutions for error 1603?
                            ashokk89308763 Level 1

                            Hi Vargas,

                             

                            Please find link below for log files.

                             

                            Shared Files - Acrobat.com

                             

                            Product code which gets created under hklm\Software\Classes\Installer\Products is not similar to the one which gets created under uninstall string.

                             

                            Thanks,

                            Ashok

                            • 11. Re: Flash Player 21.0.0.213 - ActiveX, NPAPI, and PPAPI failed MSI installs via SCCM solutions for error 1603?
                              m_vargas Adobe Employee

                              Several questions for you:

                               

                              • What version was installed on the system when attempting to upgrade to 21.0.0.242?
                              • What ProductCode is created under hklm\Software\Classes\Installer\Products?
                              • What ProductCode is created under the uninstall string entry?
                              • Are users logged on, and potentially viewing Flash content, when you deploy the update, or is it deployed at a time when user's are not likely to be logged on?

                               

                              --

                              Maria

                              • 12. Re: Flash Player 21.0.0.213 - ActiveX, NPAPI, and PPAPI failed MSI installs via SCCM solutions for error 1603?
                                meneshh10561209

                                Hi, We are deploying 22 and getting he same. Pervious version is 21. How can we remove this error via SCCM