4 Replies Latest reply on Apr 20, 2016 2:54 AM by Akash Sharma

    OS X EL Capitan and Lightroom 5 - Serial No. Problem

    ruthl16177380

      I just bougth a new macbook with OX X El Capitan, my lightroom serial number for Lightroom 5 is valid on 2 devices (trusting that only one is used at a time). So I thougth it would be fine to download and install on my new Macbook (seeing as my old one does not turn on anymore). However, after downloading the trial version to input my serial number it comes up invalid! Lightroom appears to run fine at the moment in trial version.

      Spoke with the help guys, one was incredibly rude (Imran at Payments and Memberships) and the other guy (Ramesh at Technical) palmed me off to forums without helping me! Or does anyone have another link to the Lightroom 5 download - in case I have downloaded the wrong version - Adobe websie isnt the easiest to not subscribe to creative cloud and go directly to the apps.

       

      Can someone please help me with the problem? Is it a compatibility issue with the new Macbook?

       

      Thank you

      Ruth