5 Replies Latest reply on Apr 21, 2016 5:17 PM by mike examsllc

    Adobe Acrobat X errors "Insufficient data for an image" and "There was an error processing an annotation or link. A file I/O error has occurred"

    ryang65815385

      My company has been performing a Windows 10 roll out, and not we are having issues with Acrobat X.  We have multiple users using Acrobat X and the following errors keep occurring.

       

      "Insufficient data for an image" and "There was an error processing an annotation or link. A file I/O error has occurred"

       

      image001 (10).pngimage001 (11).png

      These are hard to replicate, as they seem to be sporadic.  The users are heavy Acrobat users.  These happen multiple times a day for them, we have been monitoring over the last week.

       

      These issues did not occur on Windows 7.

       

      Troubleshooting steps tried:

       

      Reinstalled acrobat x

      setup to run in Windows 7 compatibility mode

      removed adobe reader

      Ran the most recent update file for acrobat 10  (acrobatupd10116.msp)

       

      Does anyone have any advice?

       

      Thanks,


      Ryan