2 Replies Latest reply on Apr 20, 2016 9:25 AM by paular85298294

    dollarphotoclub transfer victim with download issues

    paular85298294

      Hi,

       

      I have 90 downloads available based on my transfer from dollarphotoclub. I licensed and downloaded two images, but they are in ai format and I don't use illustrator, so I cannot open them. I also tried saving them in my library. They have watermarks still. I tried many of the help tips I have read including trying a different browser, resaving them using the link, etc. I have now invested a great of time in trying to fix this problem because I don't want to just forfeit my images, and I am very frustrated. I appreciate any additional suggestions or help that anyone can offer me.

       

      The images in question are #59879717 and #90707248

       

      Thank you.