I am using Premier Elements Organizer 13, my OS is Windows 10. I have suddenly quit getting thumbnails for my video files after importing. I have checked the settings under Edit>Preferences>Files... the box for automatically generating thumbnails is checked. This is a recent development. I have also removed the files from the catalog and re-imported them, same results. These are file types that I have imported many times using the current version and a previous version of this program. I have also uninstalled the program and reinstalled it with the same results.
One other thing, when I select the files to create a project, the thumbnails are present in the media selector for the project.
Thanks for any advice.
Thank you for responding to my problem, unfortunately, this did not correct my issue. Since this did not help, I renamed the file referred to in the KB again, then uninstalled the program and reinstalled it again. I did make sure that there was no thumbs5.cache file, hoping then that after re-installation, the program would regenerate the file. I am still seeing the hourglass icon for the thumbnails.