2 Replies Latest reply on Apr 20, 2016 4:42 PM by ronf86301895

    Thumbnails suddenly not showing on media import

    ronf86301895

      I am using Premier Elements Organizer 13, my OS is Windows 10.  I have suddenly quit getting thumbnails for my video files after importing.  I have checked the settings under Edit>Preferences>Files...  the box for automatically generating thumbnails is checked.  This is a recent development.  I have also removed the files from the catalog and re-imported them, same results.   These are file types that I have imported many times using the current version and a previous version of this program.   I have also uninstalled the program and reinstalled it with the same results.

       

      One other thing, when I select the files to create a project, the thumbnails are present in the media selector for the project.

       

      Thanks for any advice.