I sent the email, below, to Typekit customer support two hours ago and haven't even got an automated acknowledgement of my email, let alone a response. Seriously Adobe, this is the best you can do?
I opened a Typekit account in August 2013 and have used it without problem since then. Today I received an email prompting me to update my credit card information. I tried to login to my account but my login wasn’t recognized — I presume this is because I established my account before Typekit was fully integrated into Adobe and I didn't have an Adobe ID. I created a new Adobe ID using the same email address as I had used for the original account, hoping my account info would migrate over but it didn’t.
Anyone have any idea how to get these geniuses off their *****?
I'm sorry that you ran into trouble with your account. I see that my colleague Ben has fixed the issue and wrote back to your support email, so that should be sorted now.
Typekit Support replies to emails within one business day. You'll often hear back within a few hours, but it does depend on how many customers have written to us that day.
Feel free to post here or update your support thread if you have any other questions on using Typekit!
Thanks, Liz, all sorted.