8 Replies Latest reply on Oct 7, 2016 10:10 AM by maame-ekuab78053131

    InDesign CC 2015 File Crashes When Opening

    cepheuse44584086

      We've tried just about everything with this file and still cannot open it. The person who created it had no problem through a few rounds of revisions then suddenly it would no longer work. Obviously something was added to the document that corrupted it but when opening the file it stays open for about 5 seconds at the most then crashes. That keeps us from exporting to a .idml file or doing a save as.

       

      We have made a copy of the file and attempted to open it but it's still the same problem. We've even deleted the InDesign preferences and booted into safe mode and the file still crashes after a few seconds. I've pasted the InDesign crash info in the link below if anyone has experienced this problem and know what is going on we would greatly appreciate your input.

       

      If it helps my system is a Mac OS X 10.10.5 (14F1713)

       

       

      InDesign Crash Document - Pastebin.com

       

       

      Thank you for any help