1 Reply Latest reply on Apr 21, 2016 2:12 AM by margarets80284822

    Problem authorizing the .ascm files i downloaded from over drive.

    margarets80284822

      My computer has been using ADE find for a while now, but today when trying to open the files from overdrive, i keep getting an error.

       

      Screenshot (9).png

      Theres no reason for this, as my computer has been an authorized device for a long time.

       

      These are the steps i tried, but none has worked:

       

      -closed and reopened the program

      -restarted my PC

      -uninstalled and reinstalled ADE (version 4.5.1)

      -Deauthorizing the device....and hoping to reauthorize... but i got an error also, when i tried to deauthorize.

       

      Screenshot (8).png

       

      Any ideas on how to fix this?

       

      PS, could it be overdrives fault? I downloaded the .ascm like 2 minutes before trying to load them into ADE.