I am new to this software. I added some video clips from my DJI Phantom4 drone (4k video) to my catalog. When I double click on the thumbnail and elements organizer opens the file to preview/play it acts really choppy and the video bounces (not smooth playback). Anyone know the problem? I am using the trial version and am very hesitant to buy because of the poor performance. I am using a Microsoft Surface book with discrete gpu.
Thanks for any advice.
4K video is pretty demanding. Especially if it's not XAVC 3840x2160 4k.
What operating system are you using? Which processor do you have and with how much RAM? Have you got the latest version of Quicktime installed, per the program's requirements?