Copy link to clipboard
Copied
Running a mac with Yosemite. Creative Cloud will not install, I tried everything that the posts say to do, deleting opm.db file, OOBE folder contents, restarting, getting rid of old Adobe software, and I have no idea what else to do. I've been sitting here for hours trying to fix this.
Hi Cooperb5509913,
Kindly Reset your Host file. See, Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications
After that follow the below steps:
Copy link to clipboard
Copied
Hi Cooperb5509913,
Kindly Reset your Host file. See, Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications
After that follow the below steps:
1- Force Quit the below processes in the same sequence as mentioned below from Activity Monitor: see, Use Activity Monitor on your Mac - Apple Support
2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it )
3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager )
4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine )
5- Right click on Finder icon and select "Go-To" Folder option.
6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )
~/library ( It will open User Library folder. )
7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well
8- Again > Right click on Finder icon and select "Go-To" Folder option > You will get a text box, type-in below command and then hit 'Return' key.
/library ( It will open System Library folder.)
9- Then navigate to Application Support>Adobe> trash OOBE folder, Adobe Application Manager and Adobe Desktop Common
10- after this rename the file SL-STORE as SL-STORE_OLD in the same location
11- Run Adobe Cleaner tool > If present Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .Use the Adobe Creative Cloud Cleaner Tool to solve installation problems
12- Click on the link and Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial
Let us know if this helps.