1 Reply Latest reply on Apr 24, 2016 11:28 PM by Nanaky

    Unauthorize password problems


      My Nook and ADE are both given me activation errors.  Forums say to Erase Authorization then Authorize to fix issue.  When I try to erase authorization I get an error for my password and I don't know how to resolve this.  My password woks fine logging into the Adobe website and I already tried changing it but I am still unable to provide a password that will work to 'Erase Authorization'

        • 1. Re: Unauthorize password problems
          Nanaky Level 5



              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.




              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.