1 Reply Latest reply on Apr 24, 2016 11:28 PM by Nanaky

    Unauthorize password problems

    lindaw11208158

      My Nook and ADE are both given me activation errors.  Forums say to Erase Authorization then Authorize to fix issue.  When I try to erase authorization I get an error for my password and I don't know how to resolve this.  My password woks fine logging into the Adobe website and I already tried changing it but I am still unable to provide a password that will work to 'Erase Authorization'

        • 1. Re: Unauthorize password problems
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.