2 Replies Latest reply on Apr 25, 2016 5:17 AM by Sheena Kaul

    Generic Error message

    Rose 3 Level 1

      I am starting my first music video project using Premiere Elements 13. When I try to add a music file I get the message "The importer reported a generic error." I have read here that iTunes may be preventing their music from being used but I used the exact music a year ago when using Elements 10 and I've also tried adding music from other sources other than iTunes and I get the same message. Thank you!