1 Reply Latest reply on Apr 25, 2016 5:23 AM by Sheena Kaul

    Can anybody explain to me the one month use work?

    Zero planet

      I had a very unpleasant charges on my credit card from Adobe.  I purchased one month use for After Effects in March.  The credit card was debited a higher fee than one year subscription.  Then the credit card was charged again in April.  I thought since I purchased one month use, I get charged for one month only.  I disputed the credit card company and they needed to call Adobe.  The Adobe said that since I purchased SUBSCRIPTION, I needed to cancel the second month within the first 15 days.  I have not found such fine prints in my contract.

       

      She said that she cannot only reimburse the second month charge but I need to pay the cancellation fee.

       

      I am now so mad at Adobe.