5 Replies Latest reply on Sep 28, 2017 11:17 PM by timbhan

    ADE 4.5 on iMac: Does not recognize my device, Pocketbook Touch Lux 3 eReader

    tanita88888888

      Dear experts,

       

      when I connect my ereader (Pocketbook Touch Lux 3, i.e. model 626) via USB with my computer, ADE 4.5 (on a Mac) does not recognize my device and does not list it on the left top.

       

      When I try the same procedure with another eReader, i.e. a Tolino Vision, everything works fine and the Toline is being listet immediately as a new device.

       

      Do you know any solution?

       

      Thank you.

       

      Best regards.

       

      Tanita

       

       

       

      Liebe Experten,

       

      wenn ich meinen Pocktbook Touch Lux 3 eReader über USB mit dem Computer (iMac) verbinde, erkennt die ADE 4.5 software ihn nicht als Gerät.

       

      Wenn ich stattdessen das gleiche  mit einem Tolino Vision eReader mache, wird dieser sofort als Gerät erkannt und oben links von ADE aufgelistet.

       

      Falls jemand eine Lösung kennt - bitte ich um Hilfe und danke vielmals!

       

      LG

      Tanita

        • 1. Re: ADE 4.5 on iMac: Does not recognize my device, Pocketbook Touch Lux 3 eReader
          Nanaky Level 5

          Before you try anything check if your reader supported of Digital Edition with the following List:

          https://blogs.adobe.com/digitalpublishing/supported‐devices

          If is on the list and still not work check if the device the Reader recognized itself. Sometimes it’s a

          problem with the Device and Reader itself and not Digital Edition.

          Problem

          1 person found this helpful
          • 2. Re: ADE 4.5 on iMac: Does not recognize my device, Pocketbook Touch Lux 3 eReader
            tanita88888888 Level 1

            Thank you for your help. At first the link did not work, when I searched for the word "devices", I reached the list.

             

            My device, Pocketbook Touch Lux 3, is not on the list. There are some old models of the same manufacturer Pocketbook on the list but the new models are not listed.

             

            Maybe the list is not up to date? I think so because I also own another eReader, a Longshine Tolino Vision 3 HD, and Digital Edition recognizes it. But this brand, Tolino, is not on the list of supported devices.

             

            May I ask you to check if the new Pocketbook models are also supported by Digital Editions although they are not on the list?

             

            The device is being recognized by my computer (iMac). When I plug it in via USB it is shown on the computer as a drive/volume.

             

            Thanking you for your kind help.

            http://blogs.adobe.com/aemmobile/supported-devices

            • 3. Re: ADE 4.5 on iMac: Does not recognize my device, Pocketbook Touch Lux 3 eReader
              Nanaky Level 5

              If its not exact on the list its would not work. So you must authorize the Reader over the Reader itself and transfer the files over the File-System. Sometimes work a not suppored reader but its not on the list and not work you can not work togehter. You can contact a Staff Person (you can see the adobe images by the name) and ask if the list are fine or not. This can i not see exact.

              • 4. Re: ADE 4.5 on iMac: Does not recognize my device, Pocketbook Touch Lux 3 eReader
                timbhan

                I have the exact same problem. Ich habe genau dasselbe Problem.

                 

                My setup:

                - MacBook running OSX 10.12.6

                - Adobe Digital Editions 4.5.6.177148 (I just reinstalled on the advice of someone trying to help me solve this - it didn't help)

                - Pocketbook 626 ("Lux 3")

                - Software W626.5.14.1225 (release date 20170718...)

                (under third party apps the device says "this reader contains Adobe Reader @ Mobile software under license ...; Copyright c 1995-2009 -- maybe that's a clue!!)

                 

                One other clue:

                - initially I set up the MacBook including adding my Adobe ID (then exited ADE as per instructions)

                - I added my Adobe ID to the Pocketbook (it responded with "successfully added" or words to that effect)

                - I connected the Pocketbook to the Macbook

                - I restarted Adobe DE (as per instructions)

                - Adobe DE showed the Pocketbook (!!)

                - I was unable to transfer DRM-protected books to the Pocketbook (it complained about some other unauthorized credentials or something -- to me inexplicable, since I only have one Adobe ID and this is the only one either of these devices has ever seen)

                - on the advice of someone trying to help I deleted the Adobe ID on the Pocketbook, re-added it (successfully again) and tried again

                 

                Since then I have never seen the Pocketbook in ADE on the Macbook, despite multiple attempts, reboots of both devices, and re-installation of ADE on the Macbook.

                 

                If there is anywhere I can look for more detailed error messages, e.g. in logs on the Macbook I'm happy to do that too.

                 

                I would really like to be able to read the books I paid for so would be grateful for a solution!!

                 

                Cheers,

                 

                Tim

                • 5. Re: ADE 4.5 on iMac: Does not recognize my device, Pocketbook Touch Lux 3 eReader
                  timbhan Level 1

                  This link now shows "page not found", so perhaps someone could post the new link?