5 Replies Latest reply on Apr 25, 2016 8:14 PM by adamd91051787

Lightroom 5.7.1: imports become impossible

anne marieh99222706 Apr 24, 2016 1:39 PM

It worked fine on Windows 10, but today I can not import anything. Lightroom stops and the following message appears : "Adobe Photoshop lightroom 64-bit stopped working . A problem that the program has stopped working properly. Windows will close the program and tell you if a solution is available". And then nothing. you must click on " close the program ". do you have an idea ? Thank you.

1. Re: Lightroom 5.7.1: imports become impossible

ManiacJoe Apr 24, 2016 4:15 PM (in response to anne marieh99222706)

Using Windows Event Viewer, does anything interesting appear in the Event Log?
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2. Re: Lightroom 5.7.1: imports become impossible

anne marieh99222706 Apr 24, 2016 11:56 PM (in response to ManiacJoe)

I Maniacjoe.Thank you for your reply. In the event log , I've found the following information.
I hope this will help you(?),because this is beyond my ability . Regards.
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3. Re: Lightroom 5.7.1: imports become impossible

Akash Sharma Apr 25, 2016 12:00 AM (in response to anne marieh99222706)

Hi annemarieh ,

Please refer this article Error MSVCR110.dll opening Adobe Creative Cloud apps in Windows 10 ,follow the steps and let us know if that helps.

Regards,
Akash
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4. Re: Lightroom 5.7.1: imports become impossible

anne marieh99222706 Apr 25, 2016 12:26 AM (in response to Akash Sharma)

Thank you Akash, I can import again! Thank you both .
It is a strange failure ... I use Windows 10 since the beginning of the migration ...
Regards
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5. Re: Lightroom 5.7.1: imports become impossible

adamd91051787 Apr 25, 2016 8:14 PM (in response to Akash Sharma)

I am having the same issue with LR 5.7.1. I am on a Windows 7, 64 bit machine. My problems have just gotten worse as I am trying to figure it out.
At first I was able to get to the import screen but the program would become unresponsive before I could import. Finally, I was able to bring images in off the SD reader slot but could only do one batch. I would have to restart the program to import again.
I have read a number of post but can't seem to find an answer.
I have already did a system restore, no change.
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