3 Replies Latest reply on Apr 25, 2016 11:27 PM by Nanaky

    unable to open a library book on my Kobo Glo HD

    Kathyruston

      I regularly get a message 'Oops! This document couldn't be opened' when I try to open a library book that I have copied to my Kobo from ADE 4.5.1 and it goes on to say that my Kobo is not authorized.  It is; but I deauthorize it and reauthorize as suggested under Kobo help and this usually solves the problem.  It is no longer working.  Any suggestions? 

       

      (I've also signed in and out of my Kobo account but this is no longer working either.)

       

      I'm getting very frustrated - I never had this problem with my Kobo Touch or earlier versions of ADE.

       

      Thanks, Kathy