1 Reply Latest reply on Apr 24, 2016 11:05 PM by Nanaky

    Adobe Digital Editions and license issue

    annec2156692

      Hello,

       

      I received a First to Read copy of a novel from Penguin Random House. When I signed up for their program I used my FB sign in. For Adobe, I got a new sign in. When I downloaded the book and tried to open it in Adobe Digital Editions, it said I wasn't licensed for it. Now I can't open using it my old log in (says that has already been downloaded to another user) and I can't open it using my new one. I need to figure out how to open the file and transfer to my kindle fire.

       

      Thank you,

       

      Anne

        • 1. Re: Adobe Digital Editions and license issue
          Nanaky Level 5

          You get the error that fulfilled by another User when the eBook are linked with a other Adobe ID.

          Often its happens when you open/download a eBook before you authorize Digital Edition. Then

          authorize and can the eBook no longer read. Has you buy/loan it oder get you it from a other person which has download it before?